Academic Year/course:
2017/18
445 - Degree in Tourism
29144 - Company and Accommodations Services Organisation
Syllabus Information
Academic Year:
2017/18
Subject:
29144 - Company and Accommodations Services Organisation
Faculty / School:
177 - Escuela Universitaria de Turismo
Degree:
445 - Degree in Tourism
ECTS:
3.0
Year:
4
Semester:
Second semester
Subject Type:
Optional
Module:
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5.1. Methodological overview
The learning process that is designed for this subject is based on the following:
Methodology
- Participatory exhibition Class.
- Individual and / or group activities.
-Work Practical.
- Exam.
5.2. Learning tasks
The program that the student is offered to help you achieve the expected results includes the following activities ...
Related activities and competences
- Class attendance and presentation of group work.
-Workshop - Group work, solving practical cases.
- Written knowledge and theoretical and practical study test.
5.3. Syllabus
PROGRAM
- The hospitality companies. Concept and types. Characteristics of each.
- Organization and management of different types of tourist accommodation: hotels, apartments, apartments, cottages. Development of operation in each and departments.
- Maintenance of facilities and equipment in hosting companies.
- Operations of production processes in the department of hotel kitchen and restaurant.
- Maintenance of facilities and equipment in the kitchen and restoration department.
5.4. Course planning and calendar
Schedule sessions and presentation of works
The subject is taught in the second semester of the course and timing will be provided by the University.
Delivery dates of work and activities of the portfolio will be communicated in class and through the Moodle platform
5.5. Bibliography and recommended resources
[BB: Bibliografía básica / BC: Bibliografía complementaria]
| BB |
Dorado, J.A.. Manual de recepción y atención al cliente / Dorado J.A. y Cerra, J.. - 1994 Madrid: Síntesis |
| BB |
Figuerola Palomo, Manuel. Economía para la gestión de las empresas turísticas. Vol. 2, (Producción y comercialización) / Manuel Figuerola Palomo Madrid : Editorial Centro de Estudios Ramón Areces, D.L. 1995 |
| BB |
Navarro Ureña, Antonio. Recepción hotelera y atención al cliente.. Madrid: Ediciones Paraninfo, 2008 |
| BC |
González Cobreros, María de los Angeles. Fundamentos teóricos y gestión práctica de las agencias de viaje. - 1998 Madrid: Síntesis |
| BC |
Sánchez Feito, J.M. Procesos de servicio en restauración . 2000 Madrid: Síntesis |